Help centre
Frequently asked questions
Quick answers about ordering, delivery, payments and customer support.
UK delivery
Secure checkout
Customer support
01Who can order from ALTTRADE?+
Anyone can shop online from the products available on the store.
02How do I place an order?+
Choose your products, add them to your basket and complete checkout online.
03How much is delivery?+
UK Standard delivery is £4.99 on orders up to £49.99 and free from £50. Express delivery is £6.99.
04How do I contact ALTTRADE?+
Use the Contact page, call +44 7424 033811 or message us on WhatsApp.
05Are prices shown before checkout?+
Yes. Product prices are shown on product and collection pages before you add items to your basket.
06What if my order arrives damaged or incomplete?+
Contact us promptly with your order details and photos where relevant, and keep the packaging until the issue has been reviewed.
Still need help?Talk to the ALTTRADE team.